Last updated: July 21, 2026
Information we collect
We collect information you provide directly and information gathered automatically as you use our website:
- Contact details you submit through our forms, such as your name, email address, and phone number.
- Consultation and coaching information you choose to share, such as your goals, training history, and health context relevant to coaching.
- Payment information processed by our payment providers — we do not store full card details on our servers.
- Technical data such as IP address, browser type, and pages visited, collected through cookies and similar technologies.
How we use your information
We use your information to:
- Respond to your enquiries and schedule consultations.
- Design, deliver, and adjust your coaching program.
- Process payments and manage your account.
- Improve our website and services.
- Send service-related communications and, where you have opted in, updates about our services. You can opt out at any time.
We rely on your consent, the performance of our contract with you, and our legitimate interest in operating our business as the legal bases for processing, depending on the context.
How we share information
We share personal information only with trusted service providers who help us operate — for example, payment processors, scheduling tools, email delivery, and hosting providers — and only to the extent needed to provide their service. We may also disclose information where required by law. We do not sell your personal information.
Data retention
We keep personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
Your rights
Depending on your location, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. We will respond in line with applicable law.
Security
We use appropriate technical and organizational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through your browser settings.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
International transfers
Your information may be processed in countries other than your own. Where it is, we take steps to ensure it receives an appropriate level of protection consistent with applicable law.
Changes and contact
We may update this policy from time to time. Material changes will be reflected by the date above. If you have questions about this policy, contact us at hello@nexylevel.com.