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1. Who we are and what this covers

These terms are a contract between you and NexyLevel LLC, a Wyoming limited liability company ("NexyLevel", "we"). They govern nexylevel.com and every coaching service we sell: the free intro call, the single Consultation, the six-week Foundations program and month-to-month Ongoing coaching. By booking, enrolling or paying, you accept them.

You must be at least 18 and able to enter a contract. If you are enrolling on behalf of someone else, you confirm you have their permission and accept these terms for them.

2. What coaching is, and is not

We provide training and nutrition coaching delivered by a named coach through video calls, a written program in the training app, and written log reviews. Coaching is general fitness education tailored to what you tell us. It is not medical advice, physiotherapy, psychological treatment or a diagnosis, and no coach is acting as your healthcare provider.

You agree to complete the intake form honestly, to tell your coach about injuries, conditions and medication that could affect training, and to get clearance from a physician before starting if you have any doubt. You are responsible for training safely in your own environment.

3. Programs, prices and payment

Prices are shown in US dollars on the pricing page and at checkout. Payment is taken by Stripe; we never see or store your card number. Your statement shows NEXYLEVEL. A receipt is emailed for every charge.

• Consultation: one payment, taken at checkout.
• Foundations: one payment, or two equal payments where the second is charged automatically to the same card at the start of week three.
• Ongoing: charged monthly on the date you enrolled, renewing automatically until cancelled.

If a payment fails we will retry it and email you. Coaching may be paused after seven days of non-payment. We may change prices for new enrollments at any time; a change to an active Ongoing subscription takes effect only after 30 days' written notice.

4. Scheduling, cancellations and refunds

Calls are booked through the scheduling link your coach sends. You may reschedule a call free of charge up to 24 hours before it starts. A call missed or cancelled inside 24 hours counts as delivered, except in an emergency at our discretion. If your coach must cancel, we reschedule within seven days or extend your program accordingly.

Refund and cancellation rights are set out in full in the refund and cancellation policy, which forms part of these terms.

5. Your account and conduct

You get access to the training app and messaging for the duration of your program. Keep your login private and do not share programs, videos or written materials outside your own use. Treat coaches with the same courtesy they extend to you; we may end coaching without refund for abusive, threatening or discriminatory conduct.

6. Intellectual property

Programs, templates, videos, written reviews and the content of nexylevel.com belong to NexyLevel or its licensors. You receive a personal, non-transferable licence to use them for your own training. Anything you upload (logs, videos, photos) stays yours; you grant us a licence to use it to coach you and, only with your separate written consent, as an anonymised testimonial.

7. Results, warranties and liability

Results depend on your consistency, health, sleep and many factors outside our control. We promise a diligent, qualified coach and the service described; we do not guarantee any specific outcome.

To the extent permitted by law, the services are provided "as is". Our total liability to you for any claim arising from a program is limited to the amount you paid us for that program in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

8. Ending the agreement

You may cancel Ongoing coaching at any time and stop a Foundations program as described in the refund policy. We may end your program if you breach these terms, or for any other reason with a pro-rata refund of undelivered coaching. Sections 6 and 7 survive termination.

9. Disputes and governing law

Talk to us first: email hello@nexylevel.com and we will try to resolve any complaint within 14 days. These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Wyoming, unless consumer law where you live gives you the right to bring it elsewhere.

10. Changes and contact

We may update these terms. Material changes are emailed to active clients at least 14 days before they take effect; continuing to use the service after that date means you accept them. The current version is always at nexylevel.com/terms.

NexyLevel LLC · 100 Congress Avenue, Suite 2000, Austin, TX 78701 · +1 (786) 628-1084 · hello@nexylevel.com

1. The short version

We collect what we need to coach you and take your payment, we do not sell it, and we delete it when you ask. NexyLevel LLC is the data controller. This policy covers nexylevel.com, the intake form, the training app and email.

2. What we collect

• Contact details: name, email, phone, time zone.
• Intake and health information: goals, training history, injuries, conditions and medication you choose to tell us, body measurements, photos and videos you upload. This is sensitive information and we treat it as such.
• Training data: logs, notes and messages exchanged with your coach.
• Payment data: Stripe handles your card. We receive your name, email, the last four digits, card brand, and transaction records; never the full card number.
• Website data: pages visited, device and browser type, approximate location from IP address, collected through privacy-respecting analytics. See the cookie policy.

3. Why we use it

• To deliver coaching: writing your program, reviewing logs, running calls (performance of our contract with you).
• To take payment, issue receipts and keep accounting records (contract and legal obligation).
• To reply when you contact us and to send service emails such as call reminders and billing notices (contract).
• To improve the site and fix problems (legitimate interest).
• To send occasional coaching articles, only if you opt in; every email has an unsubscribe link (consent).

Health information is used only with your explicit consent, given on the intake form, and only to coach you.

4. Who sees it

Your coach and, where needed, the owner of NexyLevel. We use a small number of processors under contract: Stripe (payments), Cal.com (scheduling), Resend (transactional email), our training app provider and our hosting provider. Each receives only what it needs for its job. We do not sell personal data and do not share it with advertisers. We disclose data to authorities only when legally required.

Some processors are based in the United States. Where you are in the EEA or UK, transfers rely on standard contractual clauses or an equivalent lawful mechanism.

5. How long we keep it

• Intake, training data, photos and messages: for the length of your program and 12 months after it ends, so you can return without starting over; then deleted.
• Payment and invoice records: 7 years, as tax law requires.
• Contact-form messages: 24 months.
• Analytics: aggregated after 14 months.

Ask us and we delete sooner, except where the law requires us to keep a record.

6. Your rights

Wherever you live, you can ask us to access, correct, export or delete your data, to stop marketing, or to restrict how we use it. Residents of the EEA, UK, California and other US states with privacy laws have these rights by statute; we extend them to everyone.

Email hello@nexylevel.com with the subject "Privacy request" from the address you used with us. We answer within 30 days and never charge for a first request. You can also complain to your local data protection authority.

7. Security

Data is encrypted in transit and at rest with our providers. Access is limited to your coach and the owner, protected by two-factor authentication. No system is perfect; if a breach affects you we will tell you without undue delay and within any period the law sets.

8. Children and changes

Our services are for adults. We do not knowingly collect data from anyone under 18; if you believe we have, tell us and we will delete it.

We may update this policy. Material changes are emailed to clients before they take effect. The current version lives at nexylevel.com/privacy.

NexyLevel LLC · 100 Congress Avenue, Suite 2000, Austin, TX 78701 · hello@nexylevel.com

1. The principle

You should never pay for coaching you did not receive. If we have not yet done the work, you get your money back. Once coaching has been delivered, that part of the fee is earned. The windows below apply automatically; you do not have to give a reason.

2. Refund windows by program

3. How to cancel

Ongoing coaching: open the Stripe customer portal and click cancel, or email hello@nexylevel.com. Cancellation takes effect at the next billing date. You receive a confirmation email the same business day.

Foundations or Consultation: email hello@nexylevel.com from the address you paid with, or tell your coach on a call. We confirm in writing with the amount being refunded.

4. How refunds are paid

Refunds go back to the original payment method through Stripe. We issue them within 2 business days of confirming; your bank usually shows the credit within 5 to 10 business days. We cannot refund to a different card or by bank transfer. Refunds are in US dollars; any exchange-rate difference is set by your bank.

5. Illness, injury and pauses

If injury or illness stops you training, tell your coach. Foundations can be paused once for up to 4 weeks at no cost; Ongoing can be paused for up to 2 months a year, with billing stopped while paused. A pause is often better than a refund, and your coach will offer whichever you prefer.

6. If something went wrong

If you believe you were charged in error, charged twice, or the service was not as described, email us before contacting your bank. We resolve almost everything within 2 business days and a chargeback takes weeks. This policy does not remove any rights you have under consumer law where you live.

NexyLevel LLC · hello@nexylevel.com · +1 (786) 628-1084 · Monday to Friday, 9:00 AM to 5:00 PM CT

1. Who charges you

Every payment is processed by Stripe on behalf of NexyLevel LLC. Card details are entered on Stripe's page and never reach nexylevel.com. Your card or bank statement shows NEXYLEVEL, and a Stripe receipt is emailed within minutes of each charge.

2. When you are charged

• Consultation, $149: once, at checkout.
• Foundations, $649: once at checkout, or $340 at checkout and $340 automatically on the first day of week three. Both dates are shown on the receipt.
• Ongoing, $249 a month: at checkout, then on the same calendar day each month. If you enrolled on the 29th to 31st, months without that date bill on the last day.

Prices are in US dollars and include no tax. Where sales tax on digital services applies in your state, Stripe adds it at checkout and it appears as a separate line.

3. Failed payments

If a renewal or second instalment fails, Stripe retries on days 1, 3 and 5 and emails you a secure link to update the card. Coaching continues during that week. If the payment is still unpaid after seven days, your program is paused until it is settled; nothing extra is charged for the pause.

4. The customer portal

The Stripe customer portal lets you update your card, download every invoice and receipt, and cancel Ongoing coaching without emailing anyone. Sign in with the email you paid with; Stripe sends a one-time code. Cancelling there takes effect at the next billing date.

5. Disputes and errors

Charged twice, charged after cancelling, or do not recognise a charge? Email hello@nexylevel.com with the receipt number and we correct genuine errors within two business days, refunding to the original card. Please contact us before opening a chargeback; a dispute freezes the amount for weeks, while we can fix it in days. Refund rights are in the refund policy.

1. No cookie banner, on purpose

nexylevel.com sets no advertising or cross-site tracking cookies, so we do not need to ask you to accept any. The few cookies and browser storage entries we use are strictly necessary or cookieless analytics, listed below in full.

2. What is set

3. Your choices

Block or delete cookies in your browser at any time; the site still works, except that checkout and booking, which are provided by Stripe and Cal.com, need theirs. If we ever add a cookie that is not strictly necessary, we will ask for consent first and update this page.

1. Not medical advice

NexyLevel coaches are qualified in exercise and nutrition coaching. They are not physicians, dietitians, physiotherapists or mental-health professionals, and nothing on this site, in a call, in the app or in a message is medical advice, diagnosis or treatment. Do not stop, start or change medication or medical treatment because of anything a coach says.

2. Talk to a doctor first

Consult a physician before beginning any exercise or nutrition program, particularly if you are pregnant, over 60, have heart disease, high blood pressure, diabetes, a joint or back injury, an eating disorder history, or any other condition. If you feel pain, dizziness, chest discomfort or shortness of breath while training, stop and seek medical help.

3. Your responsibility

You train in your own space, with your own equipment, without a coach physically present. You are responsible for using equipment safely, choosing loads you can control, and telling your coach anything that changes about your health. Coaching is adjusted to what you report; it cannot account for what you do not.

4. Results

Case studies and testimonials describe real clients with their permission. They are individual outcomes, not promises. Strength, body composition and performance depend on genetics, sleep, stress, adherence and time; we cannot guarantee any specific result, and anyone who does is not being straight with you.

5. External content

Links to research, products or other sites are provided for information. We do not control or endorse them and receive no payment for them unless a page says so explicitly. The terms of service set out the limits of our liability.

1. What this covers

The training app, messaging with your coach, video calls, the contact form and any community space we run. It applies to everyone who uses them and is part of the terms of service.

2. Do

• Be honest in your intake form and logs; coaching is only as good as what you report.
• Keep your login private and tell us if you think someone else has it.
• Treat coaches and other clients with courtesy, including when you disagree.
• Use materials for your own training only.

3. Do not

• Harass, threaten, demean or discriminate against a coach or anyone else.
• Share, resell or publish programs, videos, reviews or call recordings.
• Record calls without telling the coach first.
• Ask a coach to supply, source or advise on banned or prescription substances.
• Upload content you do not have the right to share, or content that is unlawful, sexual or violent.
• Attempt to access another client's data or interfere with the app or site.
• Use the contact form or messaging to send unsolicited commercial offers.

4. What happens if you do

For a first, minor issue your coach will say so in writing and ask you to stop. Abuse, threats, discrimination or sharing paid materials end the program immediately with no refund of coaching already delivered; undelivered weeks are refunded per the refund policy unless the conduct was unlawful. We report unlawful conduct to the authorities where required.

5. Reporting

If a coach or another client behaves in a way that breaks these rules, email hello@nexylevel.com. Reports go to the owner, not the coach involved, and are answered within two business days.

1. Our commitment

We want nexylevel.com and our coaching to be usable by everyone, including people who rely on screen readers, keyboard navigation, magnification or captions. We aim to meet WCAG 2.2 level AA across the site, and we treat accessibility problems as bugs to be fixed, not feedback to be filed.

2. What we have done

• Every page works with keyboard alone; focus is visible on all controls.
• Text meets at least 4.5:1 contrast against its background; headings at 3:1 or better.
• Images that carry meaning have alt text; decorative images are hidden from assistive technology.
• Forms have visible labels, described errors and no time limits.
• Animation respects your system's reduced-motion setting.
• Layout reflows to 320px wide and text can be enlarged to 200% without loss.

3. Known limitations

Checkout and calendar booking are provided by Stripe and Cal.com; both publish their own accessibility statements and we cannot change their interfaces. The training app is a third-party product; if part of it does not work for you, tell your coach and we will deliver the same content by email or PDF.

4. Coaching adjustments

Calls can be run with live captions, in text only, or with a longer slot at no extra cost. Programs can be delivered as large-print PDF or plain text. Tell us on the intake form or at any point; nothing about how you need to work changes the price.

5. Tell us what is broken

Email hello@nexylevel.com or call +1 (786) 628-1084 with the page and what happened. We acknowledge within two business days and fix confirmed issues in the next release. This statement was last reviewed on June 23, 2026.